Going back to the point that your customer just wants to be heard, you should always take the time to respond to their comment within a 24-hour period (and much sooner than that when possible). But you should always (and we mean ALWAYS) respond to negative comments that come across your feed. But before you get to that point, you need to think about a couple of things first.ĭepending on the type of business you run, there are multiple ways you can deal with negative comments on Instagram. How should you deal with negative comments on your Instagram posts? What should you do about negative comments on Instagram?ĭon’t worry, we will walk you through the proper approach to deleting your negative Instagram comments. They want to feel that their opinion is valued and that someone paid attention to them, particularly when they’ve had a bad experience.Īnd that brings us to the next point. So they express these less-than-warm-fuzzy feelings the way everyone does in the 21st century: publicly on social media.Īs much you may dread these occurrences, your customers just want to be heard. Sometimes a customer has a bad day or someone on your team messed up. This is awesome when your customers are happy about their experience with your business and share all the feels on your Instagram posts, but that isn’t always the case. Within the confines of Instagram’s use policies, people can say whatever they want in a comment on any posts that they follow, including your brand. Like most social platforms, Instagram allows its users to comment on their own and others’ posts.

Throughout this article, we’ll walk you through best practices for dealing with negative comments on your business’s Instagram posts and how (and when) you can delete those comments.įirst, let’s provide a quick overview of commenting on Instagram. We’re here to make that task a little easier. How to remove negative comments on Instagramĭealing with comments on social media isn’t always fun, especially when those less than satisfied customers seem to make it their mission to ruin your online reputation.

Insta free comments